Its self-learning algorithms provide recommendations on stock levels and machinery maintenance models, including malfunction warnings. offered everything they needed, including a customizable product matrix and a one-step checkout and still allowed Samuel Hubbard to retain Magento for their B2C channel. The company’s legacy portal was view-only and did not allow customers to place an order or track a shipment. Finally, multiple siloed legacy systems meant that the sales and service teams did not have a 360-degree view of the customer, leading to disconnected and ineffective customer interactions. Industry 4.0 is on everyone's lips. Digital Transformation Focus on business processess that can be digitised THE BUSINESS STRATEGY CONFERENCE @luisella Hannover, Feb13th – 15th 2017 2. B2B leaders are using a Radar 360 Strategy approach to bring doers and dreamers together. Get the guide. The team wanted to make sure they were completely aligned with what the client was looking for in the next generation portal. This increases data integrity and allows for accurate and reliable syncing to their CRM and ERP systems. 2. By the year 2016, the … This commitment stretched through numerous phases. Leading B2B company Air Liquide, similarly, has found great value in embracing the customer-centricity thought process. Prove its ROI. Industry: Industrial products Salesforce B2B Commerce solution Driving innovation: an iconic industrial products manufacturer creates a powerful B2B commerce experience . Be the Next Digital Transformation in Manufacturing, For many industries, digital transformation isn’t only about reducing costs and increasing efficiencies, it’s also about embracing an agile mindset and maximizing revenue through unique competitive advantages. … 7 … Based on the feedback collected from hundreds of B2B companies, IDC has prepared a thorough report on the typical challenges that B2B businesses encounter when digitizing their commerce operations. €100 MLN as a result of digital transformation - read TIM case study - complete digital transformation from off-line business to a profitable B2B eCommerce For the vast majority of businesses, demonstrating effectiveness and proving ROI is the most difficult aspect of a digital transformation project, even with metrics in place. Alfred helps employees with key tasks such as assigning materials to each industry, identifying the best transport route, and recognizing the needs of individual locations. How do you leverage a digital transformation to enable a new sales channel and dramatically improve customer experience? As they looked to improve their B2B capabilities, Saltworks considered platforms such as BigCommerce, WooCommerce, and Magento 2. PwC focused initially on developing the client’s use cases and requirements, and on assessing the functionality of the legacy portal to establish a baseline. This was highly complex and involved the migration of functionality from the mainframe and other systems over to Oracle EBS. The study, “Digital Transformation In The Age Of The Customer,” explored the hypotheses that firms are confused about what constitutes digital transformation (an d who should drive it) and that many firms don’t have the required skills to transform into digitally mature organizations. This spotlight focuses on specific findings and considerations for B2C enterprises. By investing in a platform that prioritized customer experience, Samuel Hubbard increased sales. “Working with the client, our team was the first to tailor this solution for a variety of B2B use cases. That is, if you want to. HP manufactures computers, workstations, and printers for businesses and consumers alike. Most B2C and B2B consumers all start their purchasing process digitally, before you ever see the whites of their eyes or hear their voice on the telephone. Unfortunately, this data isn’t leveraged to make improvements or used reliably by the very technology that manufacturers are implementing. When combined with our back-end modernization work, the results have been impressive: Within the first 30 days the portal produced over 7,000 logins, driving $17 million in revenue; the client had expected 200 logins and $200,000 in revenue, A significant rise in customer satisfaction. Torsten Lichtenau: Stepping Stones to a Digital Transformation. Samuel Hubbard utilized Magento for B2C sales but quickly realized they needed to seamlessly integrate the B2C and B2B while using a unified CRM. Services Innovate Design Transform Run Solutions Digital Signage E-Business Multi Store PIM Print Publisher Procurement Sales APP B2B Sales Route Planner Website Framework & Modules Technology Partner B2B Suite Software Manufacturer Operating Concept Terraforming TestBots Databases Module Overview Success … First, the backend system was running on an aging mainframe that needed to be replaced. None of this had been done before by anyone in the industry. Integrating their manufacturing network with tools such as ERP, PIM, eProcurement, eCommerce, and CRM for deeper bonds with customers. Before you start drafting a digital transformation roadmap for manufacturing, you must get everyone in your company on board. If you’ve been sitting on the sidelines, unsure if a digital transformation is right for your company, take a look at how others are successfully utilizing technologies in these manufacturing digital transformation case studies below. Please see www.pwc.com/structure for further details. While earlier B2B digital transformations … Upon investigating OroCommerce, Saltworks realized they could meet over 80% of RFP requirements right out of the box. Consumers are ignoring ads with ad blockers, brand loyalty has declined, industry disruption is the norm, and the … A few months after launch, they inventoried 4,500 SKUs and realized an increase of $32,000 in B2B orders per month. , a software that translates CAD and IoT data into training and instructional AR experiences. The company prides itself on its quality, innovation and customer-centricity. You just might find the inspiration you need to start your own digital transformation. They are one of the largest defense contractors in Europe and one of the largest suppliers to the U.S. Department of Defense, as well as the Australian, Indian and Saudi Arabian militaries. Implementation involved a complete overhaul of their eCommerce systems and only took 6 months. Organizing for a Digital World . Visual order delivery tracking using a web mapping service and real-time transportation information (enabled through integration with the client's transportation management provider). Share; Like; Download ... Divante. Real-time product pricing and availability information (enabled through Oracle EBS integration) aggregated at the cart, the product detail page (PDP) and wishlist to provide accurate lead time tracking while navigating through the checkout experience. Start adding content to your list by clicking on the star icon included in each card, Client: US industrial products manufacturer November 22, 2018 Login to rate this article . , Saltworks operates both B2B and B2C websites from a single source of truth. Alfred also improves efficiency by simulating the TKMS network setup at any given time.Â. We collect cookie information with a goal to provide you with the best user experience. Each member firm is a separate legal entity. BAE Systems reduced assembly time by 50% and training time by over 40%. TKMS processes over 2 million orders per year for 250,000 customers worldwide. If you are in manufacturing, chances are these companies are your competitors.Â. They import and supply gourmet and artisan salts to the food and beverage industry as well as the health and beauty industry. For example, TKMS needed to optimize transportation costs and deliver stock without sacrificing service levels. Thanks to Industry 4.0 and the Industrial Internet of Things (IIoT), manufacturers generate more data than in any other industry. to facilitate accurate pricing and product availability information, as well as a holistic view of invoices, credit and debit, product price book, quote usage and product complaints cases. The PwC team focused on the client’s requirements and specific use cases and extended the standard B2B Commerce platform to provide the company with a custom solution, involving 12 integrations (such as Oracle, PIM and Transplace). A no-compromise, fully customized solution. Our client is an iconic manufacturer of industrial products based in the US. Although PwC had been working on the Oracle EBS migration for some time, the front-end implementation team of professionals was new to the engagement. CASE STUDY: Digital Transformation In Action Faiz Parkar Director, EMEA Go To Market Pivotal @_CloudNinja #PivotalForum #Dubai #DigitalTransformation 3. You must be logged in first. But so far, only one in three companies has deployed digital solutions at scale. Digital Transformation for Manufacturing 1. is our priority. Unifying B2C and B2B sales with one platform. You must be logged in first. The portal capabilities we helped to implement included: Modular homepage components that render a customer-specific price catalog, featured products and news and transactional information based on enhanced, custom “effective account” assignment band price list and account group associations. Digital transformation: The Huawei case study. Their products are manufactured and sold around the world. Follow Published on Feb 26, 2016. The team came into the engagement fresh, with no preconceived notions. Planning for the Future with HP. Today, Samuel Hubbard is famous for its line of sport, casual, and dress shoes. In manufacturing, technology has the power to be a disruptive force for an entire industry. Self-service notification preferences to track key milestones for orders, invoices, quotes, deliveries and price changes. For many industries, digital transformation isn’t only about reducing costs and increasing efficiencies, it’s also about embracing an agile mindset and maximizing revenue through unique competitive advantages. As their production speed increased, BAE wanted to equip line workers with augmented reality glasses to reduce training periods. They say that necessity is the mother of invention, and it was certainly true here. Further, the information in the portal was often out of date and inaccurate, causing customer confusion around pricing, inventory availability and order status. More. Digital Transformation Is the Way to Pricing Excellence. The work our team did to extend and customize Salesforce’s B2B Commerce solution for our client enabled PwC to develop our CommerceNext accelerator for use with other clients with similar challenges, and resulted in PwC being presented with the 2019 Salesforce Partner Innovation award. Additional IDC research suggests that 75% of large manufacturers are already updating their operations with innovative technologies. Over the past 30 years, Huawei has experienced tremendous growth, but only a few know about how the company thoroughly committed to the principles of digital transformation. Robert Henderson . The company generates over $4 billion in revenue, and sells its products by the truckload (literally). Successful manufacturers are undergoing a digital transformation that shakes up the status quo and implements new ways of processing data in a timely, useful fashion. Since its original deployment, Alfred has been updated with the domain knowledge and expertise necessary to bring about improvements in TKMS target areas.Â. The company only knew what it needed to do for its customers. TKMS processes over 2 million orders per year for 250,000 customers worldwide. Would you like to continue? Their products are imported from over 14 countries and processed for wholesale, bulk, and retail markets. Lost revenue is an industry-wide crisis. © 2017 - 2020 PwC. Case study: Building a customer-centric B2B organization A Chinese steel manufacturer systematically transformed its operations to be customer-centric—and in the process, improved its bottom line. They offer turn-key and tailored services in global material distribution, materials management, and supply chain management. Before you start drafting a digital transformation roadmap for manufacturing, you must get everyone in your company on board. A key task was to optimize specific problem areas involving network simulations. Services: CommerceNext, Salesforce, Digital. TKMS needed to fully utilize data insights through algorithms. PTC designed the software to offer correct modelling of battery assembly instructions on a step-by-step, color-coded basis to maximize efficiency and minimize errors. By embracing technology on the manufacturing floor and in the back office, manufacturers can digitize all areas of their operation.  Here are some digital transformation case studies in manufacturing using technology to bring value to their company and customers. Digitisation is rapidly changing B2B businesses and it is crucial that companies transform and respond to these challenges. B2B eCommerce Tips & Trends Oro Team IDC estimates that digital transformation spending will approach $7.4 trillion in 2023, and the majority of that spend will be in the manufacturing sector. Saltworks also added site functions such as a button for customer purchases through Amazon Seller Accounts. If rethinking operating models, adopting new principles, and increasing efficiencies is creating digital fatigue, rely on the services of a consulting company. They now had a 360-degree view of all customers. of the B2B providers examined in our study do not give their customers the option of placing orders online. By using this website, you agree to our use of cookies. The result was Alfred, an AI solution developed in-house in 2018. Implementation involved a complete overhaul of their eCommerce systems and only took 6 months. 5. A technology company saves $330 million in revenue With its transition to focus entirely on the B2B sector well documented, Martin Collins Gaming Innovation Group’s director or business development, looks at the important factors in embracing digital and retail to online strategies, with a SkyCity Entertainment Group case study also documented. 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